Our cleaning services are carried out by a team of professionally trained WeDo Pro Cleaning technicians. Each technician is insured, uniformed, and committed to upholding the highest standards of professional conduct. While we aim to provide you with the same technician for every visit, please note that occasional adjustments may be necessary due to scheduling requirements. We prioritize your comfort and satisfaction, which is why we believe that having a familiar team enhances the consistency and reliability of our services.

No, you do not need to provide any cleaning products or equipment. We come fully equipped with all the necessary supplies to ensure a thorough cleaning. If you have specific preferences for certain products, please inform us, and we will make every effort to accommodate your requests.

To ensure our team can perform at their best, we kindly request that you organize any personal items such as toys, clothing, and other belongings before our arrival. This preparation allows us to concentrate on delivering a thorough cleaning without interruptions.

You have the flexibility to choose whether to be present during the cleaning. Many of our clients opt to be away, and we can securely hold a key or access code for future appointments. Please note that if we are unable to access your home as scheduled, a $45.00 lock-out fee may be incurred.

We kindly request that you provide us with at least two business days’ notice if you need to reschedule or cancel your appointment. This allows us to adjust our schedule accordingly and helps you avoid any potential fees.

WeDo Pro Cleaning requires a credit card to be kept on file at the time of booking, your card will only be charged upon completion of the service. If you prefer not to use a credit card, we also accept Zelle as a payment option for your convenience. Please note that all payments are due upon the completion of each service.

We stand behind our work. If you’re not satisfied with any aspect of our service, please contact us within 24 hours, and we will re-clean the areas in question. Alternatively, for recurring customers, we can apply a credit to the next cleaning service.

Yes, we’re happy to accommodate homes with pets! However, for the safety and comfort of both our team and your pets, we kindly request that pets be secured in a designated area during the cleaning process.

While we cannot guarantee an exact arrival time due to our commitment to providing each home with the attention it deserves, we do offer convenient arrival windows for scheduling flexibility.

• Biohazard remediation (e.g., blood, bodily fluids, waste)
• Professional organization or decluttering (our focus is on cleaning and disinfection)
• Exterior window cleaning
• Furniture relocation or heavy lifting
• Carpet and steam cleaning
• High-access cleaning beyond a 2-step ladder/stool
• Service to clients who demonstrate disrespectful behavior toward our team members

We will contact you to arrange an alternative date if your scheduled cleaning falls on a holiday.